Terms and Conditions

1. ACCEPTANCE OF TERMS

These Terms and Conditions govern your access to and use of the website and services provided by Levelz N Excellence Holdings Inc. ("Company," "we," "us," or "our").

By accessing our website, submitting an inquiry, or engaging our services, you agree to these Terms and Conditions.

If you do not agree, please discontinue use of the website and services.

2. DESCRIPTION OF SERVICES

Levelz N Excellence Holdings Inc. provides business management consulting services, including business management consulting, administrative systems consulting, operational compliance consulting, strategic planning services, and process design and optimization.

The specific services, scope of work, deliverables, and responsibilities for each engagement will be established in a separate written proposal, service agreement, or other written confirmation when applicable.

Our consulting services are intended to support business planning and operational improvement.

We do not guarantee particular business outcomes, financial results, regulatory approvals, or commercial performance.

Unless expressly agreed in writing and provided by appropriately qualified professionals, our services do not constitute legal, tax, accounting, investment, or other regulated professional advice.

3. PRICING AND FEES

Our pricing is determined on a per-project basis.

Fees may vary depending on the scope, complexity, duration, deliverables, and resources required for an engagement.

The applicable fees will be communicated to the client before the relevant work begins and may be documented in a proposal, invoice, or service agreement.

Any additional work outside the agreed scope may be subject to additional fees approved by the client.

4. PAYMENT TERMS

Payment terms will be established in the applicable proposal, invoice, or written service agreement.

Unless otherwise agreed in writing, invoices are payable within thirty calendar days of the invoice date.

We may require an initial deposit, advance payment, or milestone-based payments depending on the engagement.

Clients are responsible for applicable taxes and other charges disclosed in the agreed terms.

We reserve the right to pause work when an invoice remains unpaid beyond its due date, subject to applicable law and the relevant agreement.

5. LATE PAYMENTS

Overdue balances may be subject to a late charge of up to 1.5 percent per month or the maximum amount permitted by applicable law, whichever is lower.

Reasonable collection costs may also be recoverable where permitted by law.

We may suspend services or withhold further deliverables while undisputed overdue amounts remain unpaid, subject to applicable law and any written agreement.

6. CANCELLATIONS AND REFUNDS

Clients seeking to cancel or discontinue a consulting engagement must provide written notice in accordance with the applicable service agreement.

Fees for work already performed, approved expenses, and completed deliverables are generally nonrefundable.

Any advance payment for work not yet performed may be reviewed in accordance with the applicable agreement and applicable law.

Where no separate cancellation terms have been agreed, refund requests will be assessed based on work completed, expenses incurred, commitments made, and the circumstances of the request.

Nothing in this section limits rights that cannot lawfully be waived.

7. CLIENT RESPONSIBILITIES

Clients agree to provide accurate information, reasonable cooperation, and timely access to materials needed to perform agreed services.

Clients remain responsible for their business decisions, implementation of recommendations, internal management, and compliance with applicable laws and regulations.

We are not responsible for delays or limitations caused by inaccurate information, incomplete instructions, or circumstances outside our reasonable control.

8. INTELLECTUAL PROPERTY

Unless otherwise agreed in writing, our website content, branding, original materials, methodologies, templates, and other proprietary materials remain our property or the property of their respective rights holders.

Clients receive permission to use specifically commissioned deliverables for the purposes established in their service agreement once applicable payment obligations have been satisfied.

No ownership or license is granted beyond what is expressly stated or required by law.

9. CONFIDENTIALITY

We will take reasonable steps to protect confidential information provided in connection with a consulting engagement and will use such information for legitimate business purposes related to the engagement.

Confidentiality obligations may be further specified in a separate agreement.

Information that is publicly available, independently developed, lawfully obtained from another source, or required to be disclosed by law may be treated differently as permitted by applicable law.

10. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or refer to third-party services.

We do not control and are not responsible for the content, policies, availability, or practices of third parties.

Your use of third-party services is subject to their own terms and policies.

11. SMS TERMS OF SERVICE

By voluntarily opting into SMS communications through our website, contact forms, or another authorized method, you agree to receive text messages from Levelz N Excellence Holdings Inc. related to customer care and responses to your inquiries.

Message frequency varies. Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

You may withdraw your consent at any time by replying STOP to a message. After you opt out, you will no longer receive SMS messages from us unless you opt in again.

For assistance, reply HELP or contact us through our website.

Mobile carriers are not responsible for delayed or undelivered messages.

We do not sell or share SMS consent or mobile information with third parties or affiliates for their marketing or promotional purposes.

For details on how we handle personal information, please review our Privacy Policy.

12. DISCLAIMERS

Our website and general informational content are provided on an "as is" and "as available" basis to the extent permitted by law.

We make no express or implied warranties regarding the website's uninterrupted availability, completeness, or suitability for a particular purpose.

Consulting recommendations are based on information available at the time and should be evaluated in the context of each client's circumstances.

13. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Levelz N Excellence Holdings Inc. will not be liable for indirect, incidental, special, consequential, or punitive damages, loss of profits, loss of revenue, loss of data, or business interruption arising from the use of our website or services.

Any liability directly arising from a paid consulting engagement will be governed by the applicable written agreement and applicable law.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

14. INDEMNIFICATION

To the extent permitted by law, you agree to be responsible for claims, liabilities, and expenses arising from your unlawful use of the website, your violation of these Terms, or your infringement of another party's rights.

This provision does not apply to the extent a claim results from our own conduct for which liability cannot lawfully be excluded.

15. PRIVACY

Your use of our website and services is also governed by our Privacy Policy, which describes how we collect, use, retain, and protect personal information, including information related to contact forms and SMS communications.

16. GOVERNING LAW

These Terms and Conditions will be interpreted in accordance with applicable laws, without regard to conflict-of-law principles, subject to any mandatory consumer protection or other legal requirements that apply.

Disputes will be addressed through good-faith discussions where practicable and otherwise through the appropriate legal process.

17. CHANGES TO THESE TERMS

We may update these Terms and Conditions from time to time.

Updated terms will be posted on our website with a revised effective date.

Continued use of the website after revised terms take effect constitutes acceptance of the changes to the extent permitted by law.