Privacy Policy

1. INTRODUCTION

Levelz N Excellence Holdings Inc. ("Company," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and retain information when you visit our website, contact us, inquire about our services, or communicate with us by SMS.

By using our website or providing information to us, you acknowledge the practices described in this Policy, subject to applicable law.

2. PERSONAL INFORMATION WE COLLECT

We may collect information you voluntarily provide, including your name, email address, phone number, company or organization name, service interests, inquiry details, and other information you include in communications with us.

When you communicate with us by SMS, we may collect your phone number, message content, opt-in and opt-out status, and the date and time of messages.

We may also collect limited technical information associated with website usage, such as browser information, device information, and usage data, where applicable.

3. HOW WE USE PERSONAL INFORMATION

We use personal information to respond to inquiries, communicate with prospective and existing clients, provide and administer consulting services, prepare proposals, manage business relationships, maintain records, provide customer support, improve our website, protect our systems, and comply with applicable legal obligations.

Where you have separately consented to SMS communications, we may use your information to send customer-care messages and responses related to your inquiries.

We do not use SMS consent as permission to send unrelated promotional messages.

4. SMS COMMUNICATIONS AND CONSENT

When you voluntarily opt into SMS communications from Levelz N Excellence Holdings Inc. through a website form or another authorized method, you agree to receive text messages related to customer care and responses to your inquiries.

Message frequency varies. Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchasing goods or services.

You may opt out at any time by replying STOP to a message. After opting out, you will not receive additional SMS messages unless you opt in again.

Reply HELP for assistance or contact us through our website.

We may retain records of consent and opt-out requests to administer messaging preferences and maintain compliance records.

We do not sell, rent, or share mobile phone numbers, SMS consent, or SMS-related personal information with third parties or affiliates for their marketing or promotional purposes.

5. HOW WE SHARE INFORMATION

We do not sell personal information.

We may disclose information to service providers that help us operate our website, manage communications, maintain business records, or provide technical support, to the extent necessary for legitimate business purposes and subject to appropriate safeguards.

We may also disclose information when required by law, to respond to lawful requests, to protect our rights and systems, or in connection with a business transaction where permitted by law.

SMS consent and mobile information will not be shared with third parties or affiliates for their marketing or promotional purposes.

Any permitted operational processing of information is limited to what is reasonably necessary for the relevant purpose.

6. DATA RETENTION

We retain personal information for as long as reasonably necessary to respond to inquiries, administer business relationships, provide services, maintain appropriate business and legal records, resolve disputes, enforce agreements, and meet applicable legal obligations.

SMS consent and opt-out records may be retained as necessary to document messaging preferences and support compliance.

Retention periods depend on the nature of the information and the purpose for which it was collected.

7. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, alteration, misuse, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies or similar technologies to support functionality, understand website usage, and improve performance, where applicable.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

If analytics or other tracking technologies are used, additional details may be provided through a website notice or settings tool.

9. THIRD-PARTY WEBSITES

Our website may include links to third-party websites or services. Those third parties operate under their own privacy policies and practices.

We are not responsible for how third parties collect, use, or protect information, and we encourage you to review their privacy policies before providing personal information.

10. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain processing.

You may also withdraw consent where processing is based on consent, subject to legal limitations.

You can request changes to your SMS preferences at any time by replying STOP to an SMS message.

To submit a privacy-related request, contact us through the Contact Us section of our website. We may need to verify your identity before fulfilling a request.

11. CHILDREN'S PRIVACY

Our website and consulting services are intended for business and general audiences and are not directed toward children.

We do not knowingly collect personal information from children in circumstances where parental consent is required.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

12. INTERNATIONAL USERS

Our website may be accessed from different countries.

If you access our website from outside the jurisdiction in which our operations are administered, your information may be processed in locations where applicable service providers or systems operate, subject to applicable legal requirements and the safeguards described in this Policy.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal obligations.

We will post the revised Policy on our website and update the effective date.

Your continued use of our website after an update takes effect will be subject to the revised Policy, to the extent permitted by law.